Frequently Asked Questions

Everything you need to know about shopping with Ernest Doe Online.

What is your standard delivery timeframe?

We aim to dispatch all orders within 24-48 hours. Standard delivery typically takes 3-5 working days, while express options are available at checkout for faster arrival.

How can I return an item that doesn't fit?

We offer a 28-day return policy. Items must be in their original, unworn condition with tags attached. Simply use our online returns portal to generate a label and drop it off at your nearest collection point.

Do you offer international shipping?

Currently, we ship to addresses within the United Kingdom. We are looking to expand our shipping capabilities to international destinations in the near future.

What payment methods do you accept?

We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.

Are your country clothing brands authentic?

Yes, we are an authorized stockist for all brands featured on our site, including Barbour, Hunter, and Le Chameau, ensuring you receive 100% genuine premium country wear.

Can I track my order once it has been shipped?

Absolutely. Once your order leaves our warehouse, you will receive a shipping confirmation email containing a tracking number and a link to monitor your parcel's progress.